Help Center
FAQs, how-to guides, and dispute resolution — to help you get the most out of Fintegrity
Frequently Asked Questions
Covering registration, verification, privacy, and account management
What information do I need to register? Is email required?+
You can register with either a mobile number + SMS code or an email address + emailed code — pick one — then enter your name and set a password. Once registered you are a full user. SMS codes can currently only be sent to mainland China numbers, so users elsewhere should register by email. If you register by phone, adding an email is optional; we will never restrict features simply because you don't add one.
Why is real-name verification required? Will my ID information be made public?+
Per Article 24 of China's Cybersecurity Law, real-name verification is required to publish jobs / services and to sign electronic contracts. ID photos are used only for internal review and are never publicly displayed; once verified the platform shows only a "Verified" badge.
Can search engines or strangers see my resume?+
Resume visibility has three levels, which you can switch at any time on your own profile page. Public — anyone, including signed-out visitors and search engines, can view your resume. Anonymous — you can still be found and contacted, but your name, avatar and resume body are hidden from everyone except members of verified companies. Private — only members of verified companies can see your resume body; signed-out visitors (including search engines) see only your name, avatar and service list. There is currently no level that hides your profile from everyone.
I forgot my password. How do I reset it?+
On the sign-in page, click "Forgot password" and choose to reset by SMS code or by email code: enter the phone number or email you registered with, then set a new password once the code arrives. If you registered by email, choose the email option.
How do I close my account? When is my data deleted?+
Apply via Account Settings → Close Account. A 30-day grace period applies during which you can restore via SMS or bound email. After 30 days, the account and associated personal information are permanently deleted. Active electronic contracts are preserved and may continue to be performed by the counterparty.
Are there any fees?+
Registering, browsing and posting are free. Work orders carry a per-order platform fee — list price RMB 100, free below a RMB 1,000 project amount, and free for everyone during the promotion. The company pays it; it is never deducted from worker remuneration. Companies see the exact quote before sending an order.
Can I be both a Worker and a Company on the same account?+
Yes. Each phone number maps to one personal account (= Worker). The same account can own up to 3 companies and join up to 3 more. Switch identities via the avatar menu in the top-right.
How do companies pay and freelancers receive payment?+
After paying as agreed, the company records the payment in the work order. The worker checks their account before confirming receipt. Partial receipts, mismatches and refunds can be handled separately. Platform service fees appear separately in the Bill center.
How-To Guides
Key steps from registration to closing your first engagement
Worker: How do I publish my first service?+
1. Register and complete personal real-name verification. 2. In the Worker portal, go to My Services → Publish Service. 3. Fill in service title, industry & function, pricing (hourly / daily / monthly / by-result / negotiable), and description. 4. Submission goes live immediately; the platform spot-checks afterwards. 5. Listings stay live indefinitely and show their last publish / refresh date; press Refresh to update the date and move back to the front of the list.
Company: How do I publish a job and find a match?+
1. Register a company and complete verification. 2. Publish an actual need with accurate work type, location and mode. 3. Contact suitable candidates from talent and application lists. 4. For remote freelance work in an approved market, an authorized company member can initiate a work order from chat or an application. Full-time recruiting and external listings do not use work orders.
How do I confirm a work order?+
The company prepares the order, reviews its terms and platform fee quote, and explicitly sends it. The worker reviews the parties, version, scope, amounts and terms under Work orders, then requests changes, declines or explicitly accepts. Confirmation requires identity-bound verification. SMS verification and platform confirmation records are not institutional signatures. Pages indicate unavailability when prerequisites are incomplete.
How do I review the counterparty after completion?+
New-mode reviews open when the engagement becomes reviewable. Each party submits independently; publication follows the rules locked for that engagement and its displayed deadline. Ratings are not preselected, and published reviews accept appended corrections. Legacy review windows retain their original rules.
Where do I view my bills and payment records?+
New mode: use the Engagement workspace for project payment declarations, receipt confirmations, corrections and reverse refunds. Companies use Platform fees for separate bills and fee refunds. Legacy mode: companies use existing bills and workers use their own settlements and receipts. Do not send new-mode project funds to a platform-fee-only account.
Dispute Resolution
How we handle contract / payment disputes and reports of misconduct
Start by clarifying the issue in chat. If you still need help, open “Disputes, evidence and reviews” in the work order, select the relevant milestone or payment and submit evidence. The platform helps with communication and mediation; the relevant parties confirm any proposal. Payments, receipts and refunds remain separate records. For previous records or outstanding matters, open Historical records in account settings. Contact contact@fintegrity.cn for other assistance.
Can't find an answer?
Email contact@fintegrity.cn or call +86 17317519319 — we respond within 15 working days
Work order guide
Use one order to follow the agreement, work and payments. The agreement confirmed by both parties defines the applicable rights, fees and deadlines.
1. Confirm the work order
The company starts an order from chat or a freelance application, specifying the work, remuneration, milestones and acceptance criteria. The worker reviews and accepts it, and both parties keep the confirmed agreement.
2. Deliver and review the work
The worker submits each milestone. The company accepts it or explains what needs revision. Changes to scope, amount or deadlines require both parties to confirm an amendment.
3. Pay and confirm receipt
The company pays the worker directly as agreed, then records the payment in the order. The worker checks their account and confirms the actual receipt. Partial payments, mismatches and refunds can be recorded separately. The platform does not collect project payments.
4. Check platform service fee bills
The platform fee is charged per work order: list price RMB 100, free below a RMB 1,000 project amount, and free for everyone during the promotion. The company pays it separately; it is never deducted from worker remuneration. Review the quote before sending the order; for orders with a fee, check the bill, due date, payment instructions and invoice records in the Bill center after confirmation.
5. Settle, review and retain records
After work is completed, reconcile payments and outstanding matters before archiving. If you need help, raise a dispute and provide evidence within the order. Agreements, deliveries and payment records remain accessible.